About the role
Account Manager- SMB, Growth & Retention (Core) Account Manager- SMB, Growth & Retention (Core) About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,
benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer,
benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About
the role We’re looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our SMB segment own revenue retention and growth of one our fastest growing customer segments. What you will do Proactively engage customers in your book via key lifecycle events: “go live”,
benefits renewal, executive business reviews, contract renewal, etc. Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency Take an entrepreneurial approach to
