About the role
Our mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs. Our groundbreaking approach enables the most innovative technology to reach patients safely and quickly. Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter. Companies building bleeding-edge medical AI systems choose Scarlet. We are proud to count the world’s best resourced and most ambitious companies building medical AI as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue. Come help us bring the next generation of healthcare to the people who need it.
Who you are: You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry. You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets. You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat. You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly. Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment. What the job involves: Build long-term, trust-based relationships with forward-thinking companies in health tech Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout. Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey. Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations. Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex. The Interview Process Intro call with Aarzoo (30 mins) Round 1: CX team interviews: Rachel (60 min), Steven (30 min) Round 2: Founder interviews: James and Jamie (2x30 min) Referencing Offer
About Scarlet
Scarlet certifies software medical devices. We’re Europe's only Notified Body specialized in software and AI, and have crafted a certification process that is built for software and is thus significantly more efficient.
This is how we deliver on our mission to hasten the world’s transition to accessible healthcare: by enabling manufacturers to release their medical software and AI to those who need it without unnecessary delays.
We are designated as a UK Approved Body by the MHRA and an EU Notified Body by the Dutch Ministry of Health and the European Commission.
Other roles at Scarlet
Job details
Salary
£60,000 - £70,000
Location
London, UK
Funding
Total raised
$27.8M
Last stage
Series A
Investors
Founders
Jamie Cox
Co-Founder & CTO
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.