Technical Support Engineer I - Mexico

requirements for

the role:</strong></p> <ul> <li>B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.</li> <li>1-3  years of experience in support, engineering, or other technical roles.<br><br></li> </ul> <p><strong>Bilingual proficiency in English and Spanish is a must.</strong></p> <ul> <li>Experience with troubleshooting and supporting hardware & software products. </li> <li>Strong familiarity with using CRMs like Zendesk or Salesforce.</li> <li>Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.</li> <li>Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.</li> <li>Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, accessible language for both technical and non-technical audiences.</li> <li>Ability to effectively leverage AI tools to automate repetitive tasks, improve processes, and drive greater efficiency</li> <li>Strong bias for action, ability to dive deep, and insistence on the highest standards.</li> <li>Ability to work in a hyper-growth environment with shifting priorities.</li> <li>Willingness to work holidays and weekends as needed to meet customer demands.<br><br></li> </ul> <p><strong>An ideal candidate also has:</strong></p> <ul> <li>Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.</li> <li>French or German proficiency is a big plus.</li> </ul><div class="content-conclusion"><p><strong>Total Rewards</strong></p> <p>At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/

benefits">our rewards</a> are designed to fuel high-impact builders. Our

compensation program delivers above-market total

compensation through a combination of base salary, performance-based

bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market

compensation that can outpace the broader market over time.</p> <p>Beyond

compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.</p> <p><strong>Flexible Working </strong></p> <p><span style="font-weight: 400;">At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational

requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location

requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.</span></p> <p><strong>Belonging at Samsara</strong></p> <p>At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.</p> <p><strong>Accommodations </strong></p> <p>Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:[email protected]">[email protected]</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process.</p> <p><strong>Our Commitment to Authenticity</strong></p> <p>We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information.</p> <p><strong>Fraudulent Employment Offers</strong></p> <p>Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</p></div>

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.