requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making Collaborated with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents Leveraged product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance Collaborated with sales, implementation, and go-to-market teams to support new launches and customer adoption Prioritized and refined the product backlog using customer feedback, operational insights, analytics, and business goals Balanced new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments What You'll Need We're looking for a Product Manager with 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, real-time platforms, or operationally complex environments. This level of experience is important given the ownership of mission-critical workflows, the need to independently drive execution, and the complexity and urgency inherent in CAD operations. Proven ability to own and deliver product areas end-to-end with a strong focus on execution Experience working closely with engineering teams in a collaborative, one-team environment Comfort partnering cross-functionally with sales, implementation, support, and customer stakeholders Strong communication skills with the ability to engage effectively with both technical and non-technical audiences Experience building workflow-heavy, real-time, or operational products; public safety experience is a plus Experience or strong interest in AI, machine learning, or decision-support systems and how they can be applied responsibly in operational environments Familiarity with products that incorporate video streaming, multimedia workflows, computer vision, or other real-time data sources is a plus Experience using analytics, experimentation, and operational metrics to guide product decisions and measure impact A data-informed mindset with the ability to make thoughtful, customer-driven decisions in complex environments People who thrive on our team also tend to share the following characteristics: Humble, open, and curious. You seek out different perspectives and use them to build better products that serve a diverse set of users and operational needs. Communicative and collaborative. You proactively engage with customers, stakeholders, and teammates to build alignment and shared understanding across fast-moving initiatives. Capable and driven. You take ownership, follow through on commitments, and push work forward even when navigating ambiguity or competing priorities. Calm under pressure. You are energized by solving complex operational problems and can thoughtfully prioritize in environments where reliability and speed matter. Location Our team is distributed across the United States, with offices in New York, Boston, and Manchester, UK. We are a remote-friendly company and support candidates working from approved states. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring
requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.
