About the role
Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Are you the kind of person who spends more time in their inbox than anywhere else? Do you get a thrill out of making sure emails land right where they should? If so, we have the perfect job for you! As a Strategic Email Deliverability Consultant for Bloomreach Engagement , you'll be at the forefront of our email game, ensuring our messages are delivered, read, and loved by our customers' audiences. The work you do will impact many customers in dozens of different verticals in the e-commerce and retail space globally. Working in one of our European offices or from home on a full-time basis , you´ll become a core part of the Deliverability & Product Team . What challenge awaits you? We serve more than 450 customers globally, sending 45+ billion emails a year, both transactional & marketing. Email remains a key revenue driving channel in e-commerce and therefore we need to deliver top notch quality. Most of our customers are proudly part of 99% inbox club and the challenge for you will be to keep it that way at scale even with all the new customers we are gaining every quarter. Your job will be to: Master the Inbox: Take charge of email deliverability, making sure emails outgoing from our platform reach the inbox and not the dreaded spam folder. Ensure proper monitoring of and alerting on email performance metrics like open rates, click-through rates, and bounce rates are in place and optimize processes for success. Stay Trendy: Keep your finger on the pulse of email compliance trends and regulations, such as GDPR, CCPA, Zero trust in email, authentication evolutions, etc. and make sure our email practices are always up-to-date. Identify emerging email marketing trends and technologies, ensuring that we're at the forefront of innovation. Be a Data Detective: Dive deep into data analytics to identify issues and trends that affect email deliverability. Collaborate with our email vendors and find solutions to your findings. Be a Technical Guru: Implement best practices for email authentication and security. Work with the services team on best practices guidelines for our customers. Collaborate with product team: Collaborate with our product & engineering teams and suggest ideas for features that will drive personalized and effective email campaigns. You have the following experience and qualities: Professional — experience in email deliverability and inbox placement Personal — motivation, independence, and fluency in English Professional experience Experience in marketing automation field Excellent fluency with data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to resolve problems Tech savviness - the ability to understand complex problems of email scalability globally and have a proven ability to solve for it. At least 6-8 years of experience in this field Ability to work with customers, challenge them on their practices and influence adoption of models with best practices. Personal qualities Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person Determined - The ability to make difficult decisions and trade-offs and follow through Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment. Great balance of entrepreneurial resourcefulness and knowing how to implement the right amount of process. Excited? Join us and transform the future of commerce experiences. #LI-HO1 More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
