About the role
Customer Operations Associate I Customer Operations Associate I About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence at scale. Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year. We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors. Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.
About
the Role As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. This is an in-person role based in Chicago, with the expectation of being in the office 4+ days per week.
What You'll Do Oversee the day-to-day audit process for clients Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly Partner with Customer Success Managers to ensure client satisfaction and retention About You Desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is
