Director of Engineering - Platform & Integrations

<div class="content-intro"><p><strong>

Who We Are</strong></p> <p>We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance. </p> <p>We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business.  </p> <p>If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place.</p></div><p><span style="font-size: 10pt;"><strong>

The Role</strong></span></p> <p><span style="font-size: 10pt;">We are looking for a Director of Engineering to lead our Enterprise Platform and Integrations team. This leader will be responsible for the people, platforms, and delivery practices that power our external partner integrations and connect partner experiences to ZenBusiness’s formation, compliance, pricing, and fulfillment capabilities.</span></p> <p><span style="font-size: 10pt;">This role combines engineering leadership with strong integration

responsibilities. The Director will lead a pod of engineers, establish the technical strategy and evolve our Platform into a clear set of domain-aligned capabilities exposed through stable APIs, event , hosted domain services, agent ready tools  and work closely with Product, Business Systems, Operations, and external partners to deliver reliable, scalable solutions.</span></p> <p><span style="font-size: 10pt;">The ideal candidate is a strong people leader who understands modern API architecture and can translate business and partner needs into sustainable technical solutions.</span></p> <p><span style="font-size: 10pt;"><strong>

Responsibilities</strong></span></p> <h3><span style="font-size: 10pt;"><strong>Engineering and People Leadership</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead, coach, and develop the engineers supporting Platform APIs and partner integrations. </span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create clear ownership, expectations, and development opportunities across

the team.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish effective engineering practices for planning, design reviews, code reviews, testing, deployment, documentation, and production support.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with Product and business leaders to build realistic roadmaps and make clear tradeoffs across partner commitments, platform investments, technical debt, and team capacity.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Support hiring, onboarding, performance management, and succession planning for

the team.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build a culture of accountability, collaboration, knowledge sharing, and continuous improvement.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>API and Platform Strategy</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define the technical vision and roadmap for ZenBusiness’s Enterprise APIs and integration capabilities.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead the design and evolution of APIs, schemas, webhooks, authentication, fulfillment packages, and supporting developer tools.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure APIs are scalable, secure, observable, well documented, and easy for partners to adopt.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish standards for API versioning, backward compatibility, change management, deprecation, and release communication.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Reduce partner-specific customizations by developing reusable platform capabilities and consistent integration patterns.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with internal platform teams to connect Enterprise APIs to formation, compliance, pricing, order management, schemas, and fulfillment workflows.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead through influence across engineering teams whose systems contribute to the end-to-end partner experience, establishing clear ownership and resolving cross-team dependencies.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Evolve core business capabilities so they can be safely discovered and invoked by AI agents through MCP and other emerging standards, with clear authorization, observability, guardrails, and human oversight.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Partner Integrations</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Represent ZenBusiness in senior-level technical conversations with strategic partners to understand their architecture,

requirements, constraints, and implementation plans, while clearly communicating decisions, risks, dependencies, and delivery expectations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Guide partners through solution design, testing, and launch. Establish clear launch-readiness criteria and lead technical go/no-go decisions, production stabilization, and ongoing integration health.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Translate partner needs into platform capabilities while protecting the long-term integrity of the architecture.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify integration risks early and create clear mitigation and escalation plans.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Coordinate across Product, Engineering, Sales, Partner Success, Operations, Legal, Security, and Finance when delivering new partner capabilities.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure partner commitments, dependencies, ownership, and launch criteria are clearly documented and understood.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Delivery and Operational Excellence</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own the reliable delivery of API and integration roadmap commitments.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Improve release processes for schemas, fulfillment packages, portal updates, changelogs, and production deployments.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish service-level objectives and operational metrics for API availability, latency, errors, webhook delivery, data accuracy, and partner adoption.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strengthen monitoring, alerting, incident response, and root-cause analysis for partner-facing services.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure production incidents and partner escalations receive clear ownership, communication, and follow-through.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Use operational data and partner feedback to identify platform improvements and prioritize investments.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>How You’ll Work</strong></span></h2> <p><span style="font-size: 10pt;">You will work closely with:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Product leaders for Enterprise, Formation, Compliance, Pricing, and Fulfillment</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Business Systems and Operations leadership</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Enterprise and API engineers</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Architecture, Security, Infrastructure, AI Platform, and Data teams</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Sales, Partner Success, and Implementation teams</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strategic external partners and their technical teams</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>What Success Looks Like</strong></span></h2> <p><span style="font-size: 10pt;">Within the first 6–12 months, this leader will:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish clear ownership, operating practices, and career development plans for the API pod.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build a prioritized technical roadmap that balances partner delivery, reliability, scalability, and technical debt.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Improve the predictability and quality of API, schema, and integration releases.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish measurable standards for API reliability, webhook delivery, integration health, and incident response.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Improve partner onboarding through stronger documentation, reusable patterns, testing tools, and launch processes.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Reduce integration defects, production incidents, and partner-specific engineering work.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop trusted relationships with strategic partners and internal stakeholders.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create a scalable integration model that supports future formation, compliance, pricing, and fulfillment products.</span></li> </ul> <p><span style="font-size: 10pt;"><strong>

Qualifications</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Significant experience leading software engineering teams, including managing and developing engineering managers and/or senior engineers.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience designing, building, or operating external APIs and enterprise integration platforms.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong understanding of REST APIs, webhooks, event-driven architecture, authentication, API gateways, versioning, and integration security.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience delivering complex integrations involving multiple internal systems and external partners.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Demonstrated ability to translate business

requirements into scalable technical solutions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong understanding of software delivery, testing, observability, incident management, and production operations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience managing technical roadmaps, dependencies, risks, and cross-functional delivery.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong written and verbal communication skills, including the ability to communicate technical decisions to nontechnical audiences.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience participating in customer- or partner-facing technical conversations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to balance urgent partner needs with long-term platform health.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Preferred

Qualifications</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience building developer portals, integration sandboxes, API documentation, SDKs, or partner certification programs.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience supporting high-volume, business-critical integrations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Familiarity with schema-driven platforms, API lifecycle management, and automated contract testing.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience leading teams through platform modernization or the migration of legacy integrations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience working in a product-led, SaaS, or platform organization.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience leading complex, partner-facing enterprise integrations, including direct communication with senior product and engineering leaders at external companies.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong prioritization and stakeholder-management skills, especially when contractual or launch commitments compete with internal platform investments, operational needs, and technical debt.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">The ability to move between executive-level conversations and detailed technical or delivery decisions without becoming either a purely strategic leader or

the team’s day-to-day solution architect.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Leadership Profile</strong></span></h2> <p><span style="font-size: 10pt;">We are looking for a leader who:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develops people and creates clarity without becoming a delivery bottleneck.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Is technically credible but does not need to be the person writing every solution.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Can move comfortably between architecture, execution, operations, and partner conversations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Makes pragmatic decisions while protecting long-term platform scalability.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Communicates risks and tradeoffs early and clearly.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Builds strong relationships across technical, product, operational, and commercial teams.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Treats documentation, reliability, and knowledge sharing as essential parts of engineering.</span></li> </ul> <p> </p> <div class="content-conclusion"><p><strong>Remote Culture.</strong><strong> </strong>A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries,

benefits, equity, and interesting challenges that have a positive impact. </p> <p><strong>Let’s stay connected! </strong>We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more! </p> <p><strong>

Benefits.  </strong>The company offers various

benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other

benefits include an employee assistance program, 401k + match, annual

bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.<strong> </strong></p> <p><strong>Diversity, Equity and Inclusion.</strong> We believe in <a href="https://www.zenbusiness.com/dei/">diversity, equity & inclusion</a>. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.</p> <p>Please check out our <a href="https://www.zenbusiness.com/careers/">careers' page</a> to learn more about our culture,

benefits, and open opportunities.</p> <p>*applicable to in-office employees</p></div>