About the role
⚡ Why Drillbit
Mission: Drillbit’s mission is to make housing more affordable
How: Residential contractors spend exorbitant amounts on customer acquisition due to wasteful human-driven administrative practices. This inefficiency inflates the cost of basic services, hurting everyone in America. Drillbit provides AI office workers to eliminate that waste, and allow businesses to get back to the work they were hired for.
Stage: Drillbit is a YC startup that has raised $4.4 million. Mason, our AI employee, has generated over $120M in GMV for our customers across over 100k opportunities. He is booking jobs at a rate 3x greater than the best human CSRs at a small fraction of their cost. In the past 12 months, Drillbit has sustained 42% month-over-month growth, building a $98M ARR sales pipeline.
🔎 What We Need
We’re looking for an Business Operations Analyst who loves solving ambiguous problems with data, improving internal systems, and partnering closely with engineering to keep Drillbit running efficiently at scale.
You will analyze data flows across our product and customer operations, identify bottlenecks, build dashboards, and improve workflows. You’ll help ensure that our internal tools, processes, and metrics are clean, reliable, and scalable as we grow.
You should also be a clear, concise communicator who enjoys working directly with customers—supporting onboarding, troubleshooting issues, and helping them get value from Mason.
🚀 What You’ll Do
- Analyze operational, product, and customer data to identify patterns, bottlenecks, and gaps.
- Build, maintain, and improve internal dashboards to monitor performance and support decision-making.
