About the role
About us At Axle Energy, we’re building the infrastructure that will underpin the decarbonised energy system. Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries. We control hundreds of thousands of energy assets. We’re building in a legacy industry and moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we’re growing
the team to meet customer demand. We’re proud to be supported by world-leading investors, including Accel. Read more about what we’re building here .
About
the role We’re looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy’s products. *This is a 3 month part-time contract role - perfect for someone that is ready to jump in and make an immediate impact. What you will be doing Act as the owner for complex or high-priority customer cases. Collaborate closely with tech team to analyse and solve painpoints Maintain and expand internal technical playbooks and knowledge resources. Identify recurring customer issues bring insights to improve the product You might be a good fit if you’re Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues
Benefits A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world. We aim to keep pay equitable across the company, with a 1:1 median ratio between founder and team
compensation. Bi-annual retreats to strengthen team connection & shared purpose. Hybrid working - We have a dog-friendly office in Shoreditch. To maximize collaboration, we ask that you spend 1-2 days a week in the office. We are extremely keen to build a diverse company, and we’re particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’. Interview process Initial interview Take-home exercise Final interview (in-person) Offer, references, and welcome to
the team!
About Axle Energy
Axle's software dynamically gives flexibility to the electricity grid and adjusts energy usage to when it is cheapest and greenest.
Other roles at Axle Energy
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Job details
Location
London, UK
Funding
Total raised
$9.2M
Last stage
Seed
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.