Customer Support Engineer

The Basics: Team: Customer Support Experience: 4 – 8 Years Location: Mumbai – Andheri East Introduction $11 trillion of money flows every year between companies in India. It typically takes an average of 70 days for a business to get paid, and this number is increasing by ~5% every year. Formal funding options remain limited, covering less than 5% of the addressable market. At CashFlo , we are building India’s largest B2B Payments Platform , transforming how businesses pay and get paid. Our award-winning platform processes ₹20,000+ Crores of invoices every month , serving 300,000+ MSMEs and 1,200+ corporates , with 30+ lenders integrated into the ecosystem. You will join a core team of ex-BCG, ISB, and IIM alumni, backed by Elevation Capital and General Catalyst , with deep lineage in financial services via our NBFC roots. We are a team of problem solvers building a technology-first company with a strong product mindset. If you enjoy solving real customer problems, working across systems, and owning outcomes end-to-end — we want to talk to you. Role Description We are looking for a Forward Deployment Engineer to lead customer onboarding, deployments, and production support for the CashFlo platform. This role sits at the intersection of engineering, customer success, and product , and requires strong technical depth combined with excellent communication skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success. This is not a traditional support role — it’s a high-ownership, hands-on techno-support and deployment engineering role. Key

Responsibilities Customer Deployment & Onboarding Own end-to-end deployment of the CashFlo platform for enterprise customers Configure integrations, workflows, and environment-specific setups Drive fast go-live and post-deployment stabilization Customer Interaction & Requirement Gathering Act as the primary technical point of contact for customers Understand customer business flows, data needs, and system constraints Translate

requirements into clear technical inputs for Product and Engineering teams Production Support (L1 & L2) Handle L1/L2 production support for customer-reported issues Debug data, integration, performance, and infrastructure issues Act as a technical escalation point during critical incidents Data & ETL Support Understand and troubleshoot ETL pipelines and data workflows Support ingestion, transformation, validation, and reconciliation of data Work with APIs, databases, and file-based integrations Product Feedback & Documentation Share real-world customer feedback, gaps, and edge cases with Product teams Create deployment guides, runbooks, and internal documentation

Qualifications 4–8 years of experience in customer-facing technical roles Strong understanding of ETL pipelines and data workflows Experience working with AWS, GCP, or Azure cloud environments Knowledge of cloud networking fundamentals Knowledge of Java - SprintBoot/Python, Postgres is a must. Familiarity with SQL , APIs, monitoring, and logging tools Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills

Nice to Have Experience with SaaS, FinTech, or enterprise platforms Prior roles in Solutions Engineering, Deployment Engineering, or Technical Support (L2/L3) Startup or high-growth environment experience