About the role
Read more about the role and apply directly from here.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
About the Role
Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.
We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.
What You’ll Do
✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
✅ Prevent churn & drive retention – Identify potential issues and work closely with internal teams to .
✅ – Handle , ensuring that each customer interaction results in a .
✅ – We seek who can and don’t require micromanagement.
