Client Support Specialist (Healthcare Facilities - B2B)

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

What We Look For

✅ Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
✅ Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
✅ Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
✅ High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

✅ Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
✅ Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.
✅ Fast-Paced Startup Environment. Join a company that values **curiosity, independence, and growth.**
✅ A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

System Requirements

To succeed in this role, you must have:
✅ A reliable laptop/desktop (no Chromebooks or Linux OS).
✅ Minimum 20 Mbps wired internet connection.
✅ Wired headset for clear communication.
✅ A quiet, distraction-free workspace.
✅ Stable power and internet connectivity.

Ready to Make an Impact? Apply Now!

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!