Customer Success Manager ($130-160K + Equity) at Plain - VC-backed customer support platform
About the role
Join Plain as our second Customer Success Manager and help build the support platform technical teams actually love. Backed by $24M from Index and Battery, you'll be 'customer zero'—using the product daily to support users at companies like Cursor and Raycast. If you have 2 3 years of early stage SaaS experience and want to shape both a product and a CS function from the ground up in San Francisco, this is your chance to make a massive impact on a small, elite team.
About Plain
Plain is an API-first, AI-powered B2B customer support platform that consolidates conversations from Slack, Microsoft Teams, Discord, email, chat, and in-app channels into a single unified workspace. It provides AI assistants, automated workflows, customer context, and support insights to help support, engineering, product, and customer success teams collaborate and resolve issues faster. Plain targets modern, scaling B2B companies that need deep product integrations and high-touch customer support infrastructure.
Other roles at Plain
Job details
Salary
$149,500 - $149,500
Location
San Francisco, US
Funding
Total raised
$20.9M
Last stage
Series A
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.