About the role
Learn about us and our openings here: https://www.assembly.com/jobs
About the role
As our first Customer Success Manager, you will report to the CEO and work closely with him and our Support and Sales team on client onboarding, retention, upsells, and overall customer satisfaction. We’re looking for someone entrepreneurial, scrappy, and proactive who’s willing to dive into different parts of the business as needed (like handling a sales demo when our schedule is slammed). This role is ideal for someone who wants to be on the ground floor of a scaling startup and build processes that will shape the future of our customer success function.
What you'll do
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You’ll own upsells and retention. You’ll be responsible for growth and happiness within our existing account base, focusing on renewals and expansion.
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You’ll manage key accounts. You’ll handle all accounts above a certain MRR threshold — developing strong relationships, understanding their business, and proactively addressing their needs.
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You’ll provide onboarding calls. For new customers on Professional tiers and above, you’ll deliver thorough, friendly onboarding sessions to ensure they get value fast.
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You’ll provide support for priority accounts. For accounts with a dedicated CSM you will be the first to offer support.
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You’ll become a Copilot expert. You’ll master workspace setup, customization, and automations — making sure our customers can leverage every feature we offer.
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You’ll help out in other areas. Whether it’s giving a sales demo when Sean is booked or responding to priority support tickets, you’ll be comfortable wearing different hats to keep things running smoothly.
