About the role
Customer Success Manager
Decoda Health is seeking a Customer Success Manager to own the communication interface between our company and the clinics we serve. As the primary point of contact, you'll ensure every customer request is heard, tracked, and resolved—nothing slips through the cracks.
This role blends customer success with product operations, leveraging AI tools to streamline processes and communicate efficiently.
About Decoda Health
Decoda is the AI-native operating system for elective care clinics, consolidating disconnected tools into one platform for front desk, patient engagement, clinical documentation, billing, and inventory. Backed by Y Combinator with $4.5M raised, our customers see 1.5x appointment growth and 80% reduction in check-in time.
What You'll Do
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Own customer communication: Serve as the main channel between Decoda and clinics. Respond promptly, follow up relentlessly, and keep customers informed.
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Leverage AI: Use AI tools to automate repetitive tasks, draft responses, summarize issues, and enhance workflow speed.
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Relay bugs and feature requests: Translate feedback into clear tickets for engineering, track progress, and update customers.
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Close the loop: Clearly communicate back to customers when bugs are fixed or features ship—so they're never left wondering.
