Customer Success Manager

🎯 What we're looking for

• 1+ years experience in sales, customer success or customer support (a bonus if for SaaS company or to SMBs)
• Comfort communicating with customers and dealing with a high volume of verbal and written communications
• Passion for driving positive growth for our clients and routinely exceeding expectations
• Advanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same time
• Desire to work with or experience working with small teams in an agile, startup environment
• Excellent written and verbal communication skills
• Someone eager to learn and grow in customer success management!

🤗 Who you are

• Team player with a passion for learning and interest in customer experience
• Self-starter who finds comfort in ambiguity
• Goofball who loves having fun

🙌 What we offer

• $65,000 base + a variable pay up to (but not capped at) $20,000 (based on Net Revenue Retention) + equity package
• Full Medical, Dental and Vision Health Coverage
• Computer and workspace enhancements
• Monthly stipend for mental and physical health
• 401(k) plan (non-matching)
• Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year
• Opportunity to take on significant responsibility and ownership in scaling a product that is changing the lives of home service pros
• Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta

🌎 Where you'll work

We have offices in New York and Boston. Strong preference for this role is in-person five days / wk in New York office (located in Williamsburg).

You can view our website at toplinepro.com.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.