About the role
About Vooma
Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight.
Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more.
Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.
About the role
This is a rare opportunity to join an experienced, high-performing team at an inflection point, early enough to have an outsized impact and learn firsthand how an innovative, AI-native company operates.
As Customer Success Manager, you'll own the relationship with a growing portfolio of customers, ensuring they fully adopt Vooma's platform, realize measurable value, and grow with us over time. You'll be the conductor that coordinates between customers and the Vooma team to get problems solved and ensure every customer has an exceptional experience. The best candidates get deep in the details alongside their customers, doing whatever it takes to drive success, and are excited about operating at the forefront of AI and constantly adapting to new ways of working.
Responsibilities
- Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion
- Work closely with customers to refine AI configurations and approaches which fit with their workflows
