About the role
Location: In-person, San Francisco (201 Spear St.)
Employment Type: Full-Time
About 1stCollab
1stCollab (YC W23) is an AI-powered influencer marketing platform founded by a team with extensive experience scaling companies like Pinterest. We’re revolutionizing influencer marketing, enabling marketers to accomplish in hours what previously took teams months. Each week, we connect thousands of creators with top brands like Notion, Character AI, and Quora. Backed by Y Combinator and other world-class investors, we’re developing cutting-edge technology to transform how brands advertise and acquire users.
About the role
We’re hiring our first Customer Success Manager to help build the leading advertising and marketing platform for brands and creators. For creators, we aim to be the ultimate platform for growing creative careers—managing the business side so creators can focus on what they do best. For brands, our vision goes beyond traditional ad platforms: we believe that by making advertising as intuitive as a consumer product, we can redefine the ad experience.
In this role, you’ll work directly with the CEO to ensure brands achieve measurable growth with 1stCollab. Your responsibilities will include onboarding brands, guiding them through best practices, analyzing campaign performance, and sharing valuable insights from 1stCollab and the broader industry. Success in this role means our brands are delighted with their results.
As the first CSM, you’ll have the opportunity to shape and lead a growing Customer Success and Account Management team. At a fast-paced startup redefining how brands market themselves, you’ll be positioned to help transform the marketing industry.
Your responsibilities
- Brand Retention: Ensure every brand has a positive experience on 1stCollab and continues to partner with us.
- : Guide brands through setup and best practices on 1stCollab, providing support throughout the campaign process.
