What You'll Do:

• Directly own customer inquiries and investigation requests, resolving cases independently with knowledge documents, macros, or input from cross-functional teams
• Diagnose operational and financial issues from our customers, escalating complex cases to appropriate team members
• Develop and maintain Standard Operating Procedures (SOPs) for common customer support scenarios
• Create and optimize workflows to streamline customer support processes, with an eye toward improving response times
• Collaborate with Account Managers to ensure seamless information handoffs for strategic customer issues
• Contribute to knowledge base development and maintenance for both internal and customer-facing resources
• Work closely with Implementation, SMB, and Enterprise teams to ensure consistent support throughout the customer lifecycle
• Analyze support metrics to identify improvement opportunities and enhance team efficiency

What We're Looking For:

• Customer-first mentality — genuine empathy for customer needs and challenges, with a passion for delivering exceptional support experiences and always advocating for the customer perspective
• Bias for action — a drive to dive in head-first into ambiguous problems, and to get hands dirty to find solutions. Not afraid to dig for answers!
• Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges
• Aptitude for technical learning — an ability to quickly ramp up on new technical and product topics, with a natural inclination toward thorough documentation and knowledge sharing

Nice to Have:

• Healthcare or SaaS experience preferred, particularly in revenue cycle management

Perks & Benefits at Camber:

• Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
• Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
• Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).
• Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
• Fitness Stipend: $100/month to use on fitness however you choose.
• Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.

Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for this position's hiring location.

Building an inclusive culture is one of our core tenets as a company. We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!

In addition, we take security seriously, and all of our employees contribute to uphold security requirements and maintain compliance with HIPAA security regulations.