Customer Support Specialist

Through this role, you will get to work directly with our customers — CEOs, founders, and operations managers of fast-growing companies all around the world. As part of our growing Customer Experience (CX) team your primary responsibilities will be to provide high quality support to our customers and use the insights from your support interactions to be a spokesperson for our customers’ needs.

A few of your responsibilities include:

• Provide email support — Play a pivotal role in managing customer relationships through email correspondence and ticket resolution

• Gain a deep understanding of our product — You’ll understand the ins and outs of the physical logistics and software components of Stable, and communicate your knowledge to customers via email.

• Influence product — You’ll work closely with our CX team to communicate and implement customer and operational needs.

• Follow playbooks and update our documentation— Use and update our CX playbooks to drive best practices for email resolution

😀 Who you are

• Driven by impact: You consistently see the possibility in what could be. The idea that you can make the future better than the present is exciting — and you want to be surrounded by others that share this ambition.

• Learn by doing: You are motivated by results, and naturally understand which problems are most important to solve first. When challenges arise, you believe the best way to solve them is by tackling them head on.

• Form deep relationships: You can easily put yourself in others’ shoes and enjoy understanding varying perspectives. You’ve found a result of this tendency are relationships you care about deeply.

• Organized and data-driven: In a CX role, tracking small day-to-day trends can help transform product on a much wider scale. You know that attention to detail and organization is important in ensuring that.

✅ What You'll Do

• Support our customers through friendly email correspondence

• Collaborate with customers via video call to resolve more complex issues

• Use supporting CX documentation to resolve customer issues

• Gain an in-depth understanding of our product and use that to answer unique, nuanced customer questions

• Quantify and track day-to-day issues through our issue tracking tools

• Update our internal documentation when processes change

• Work closely with our CX team to provide customer feedback to improve the customer experience

✨ Requirements

• Able to work in-person at our Denver, CO office

• Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers

• Comfortable solving new ambiguous, complex problems that we may not have encountered before — we are a fast-moving company and our processes often change day-to-day

• Detailed-oriented with exceptional organizational skills

• Energized by helping others

• Bonus points if you have experience in a customer-facing role at a B2B or SaaS company

🎁 What we offer

• Competitive salary and equity in Stable

• Unlimited vacation time

• Medical, dental, and vision insurance

• Starter 401k

• Opportunities to shape the future of Stable and grow your career

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.