Customer Care Representative, AUS

• You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
• You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent
• You have previous experience in a role requiring impeccable written communications across social and email
• Have great judgment and can problem solve on your feet, always keeping the customer experience in mind
• Ability to identify opportunities for process improvement that contributes to a first-class customer experience
• Can explain complex issues clearly
• Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals
• Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals
• Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you
• Four-year post-secondary education/Bachelor's degree (preferred)
• Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important
• 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role

What We Offer: 

• Competitive Salary, Stock Options, and Performance-based Bonuses
• Unlimited PTO 
• Annual Company Offsites
• Ownership and Opportunity for Advancement

For this role, the estimated annual base salary range is $45,000–$50,000, depending on experience and qualifications. In addition to base pay, we offer equity and performance-based bonuses as part of our total compensation package. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.