About the role
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Key
Responsibilities 1. Account Handover Management - Streamline and maintain the account handover process between Field/Mid-Market Business Development (BD), Customer Success Managers (CSMs), and Account Managers (AMs). - Conduct quality checks to ensure smooth execution of account transitions. - Maintain and update account handover documentation and workflows. 2. Sales Incentives Management - Perform data cleansing and analysis to support the design and execution of sales incentive programs for the SME team. - Communicate incentive structures and updates to Field/Mid Market Account Executives (AEs). - Monitor and report on the effectiveness of incentive programs. 3. Incentives Design and Documentation - Develop and maintain streamlined documentation for incentive schemes to ensure clear communication across teams. - Collaborate with cross-functional teams to design and implement incentive programs that align with business goals. 4. Client-Facing Materials Preparation - Prepare and update client-facing materials, including presentations, proposals, and reports, to support the sales team.