About the role
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com . EvenUp is rewriting the future of personal injury law at scale with AI, and we are looking for a high-impact Onboarding Specialist to join our Customer Success team. This is not a traditional "customer success" role; it is a high-stakes change management position. You will partner with some of the nation’s top trial lawyers to rip out legacy systems and transition them into an AI-powered future. If you are an "AI-forward" builder who thrives in ambiguity and enjoys the "grind" of scaling 0→1 products, you will find your home here. What you’ll do: Lead Complex Onboarding Initiatives: Manage the end-to-end training and adoption journey for 5-6 enterprise law firms simultaneously. Design the Adoption Playbook: Help design the templates, digital videos, and documentation that define what "good" looks like for a successful rollout. Architect Change Management: Develop tailored adoption plans for diverse firm roles—from paralegals to managing partners—ensuring they don't just "use" the tool, but fundamentally change their behaviors to work faster and smarter. Be an AI Evangelist: Lean into AI tools to automate your own workflows and build "lean" operations. You’ll be expected to push our clients to adopt an AI-first mindset. On-Site Strategy: Travel (up to 70%) to law firms across the country to lead intensive training weeks, build trust in person, and ensure zero-failure launches. Drive Product Evolution: Act as a critical feedback loop between our clients and our Engineering/Product teams to ensure the platform evolves with our users' needs. What we look for: Proven Implementation Pedigree: 5-7 years of experience rolling out complex "System of Record" platforms (CRM, ERP, or practice management tools). Experience in high-complexity verticals like LegalTech, HealthTech, or Construction Tech is highly preferred. Change Management Mastery: You understand that software is only as good as its adoption. You have a track record of leading large-scale "people" transitions in traditional industries. Scrappy & Autonomous: You are comfortable with "vague"
