Operations Capability Lead | Fixed Term Contract

Operations Capability Lead | Fixed Term Contract Department: People Experience Employment Type: Fixed Term - Full Time Location: Sydney Reporting To: Rachel Russell Description At Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we're powered by the best people—and we'd love for you to come along for the ride! As our Operations Capability Lead , you'll play a critical role in shaping the future of our Inspection & Reconditioning Centre (IRC). You'll design the learning frameworks, career pathways and leadership programs that help our operational teams build new skills, grow their careers and deliver exceptional results. From onboarding new starters to developing future leaders, you'll create the capability systems that keep our teams performing at their best while supporting Carma's continued growth. What you'll be doing: Own pre sale compliance from start to finish, making sure every vehicle meets internal policy and regulatory

requirements Run detailed compliance checks including recalls, manufacturer contact, service history reviews and ASIC checks Work closely with Buyers to keep everything moving on time and nothing falling behind Keep vehicle keys, logbooks and documents secure, organised and audit ready at all times Act as the central coordination point for the Buying team, keeping communication flowing and everyone on the same page Enter and verify vehicle data using Redbook and Glass’s with strong attention to detail and zero guesswork Support the wider team with customer service and phone based coordination when needed Work closely with Delivery, CX, Registrations and Workshop teams to make sure handover processes run smoothly Jump in to support sourcing activities when required, including picking up the phone and chasing key details About you: Experience in Learning & Development, Operational Capability, Organisational Development or Workforce Capability Proven experience designing competency frameworks, structured learning pathways and capability programs Experience supporting operational teams within manufacturing, logistics, automotive, warehousing or similar frontline environments Strong understanding of workforce capability, succession planning and internal talent development Confident coaching leaders and influencing stakeholders across multiple levels of an organisation Excellent project management and organisational skills with the ability to manage multiple initiatives simultaneously Strong analytical skills with experience interpreting workforce data and measuring learning outcomes Excellent written and verbal communication skills with the ability to engage both operational and corporate stakeholders Highly organised with exceptional attention to detail and a continuous improvement mindset Comfortable working with Microsoft Office and learning or workforce management systems