About the role
About the Company Easebuzz is a payment solutions (fintech) company that enables online merchants to accept, process, and disburse payments through developer-friendly APIs. We are focused on building plug-and-play products—including payment infrastructure—to solve end-to-end business challenges across sectors. We’re at the center of all things fintech: payments, lending, subscriptions, eKYC—you name it. Easebuzz is where innovation meets execution. We have been consistently profitable and continue to scale rapidly, having grown 4x in the past year alone. Backed by a strong product roadmap and execution, we recently closed a fresh funding round of $30 million in 2025, led by leading VC firms and strategic investors. This comes in addition to our earlier $4 million fundraise in March 2021. Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025. Our corporate culture is built on openness, ownership, and collaboration. We are an equal opportunity employer and celebrate diversity across all levels. At Easebuzz, you’ll find yourself working with passionate colleagues who are committed to growing together. Headquartered in Pune, we also have a presence in Delhi, Mumbai, Kolkata, Bengaluru, and Gurugram. Experience Leve l: Minimum 2 years in Technical Support Job Summary : We are looking for a motivated and technically skilled Technical Support Engineer to join our Payments Integration team. Will work closely with merchants, internal teams, and product experts to resolve integration and production issues, offering hands-on support and consultation on best practices in API usage and financial application troubleshooting. Key
Responsibilities: ● Serve as the first point of contact for merchant technical support, handling Level 1 issues related to product use and integration. ● Collaborate with internal departments (Support, Engineering, Product, QA, RIC, Fraud & Chargeback) to resolve complex merchant grievances and issues. ● Assist merchants in integrating payout/payment gateways and transaction processing systems. ● Analyze and interpret API requests and responses; address technical queries effectively. ● Study and explain merchant integration documents; assist clients in the integration process. ● Monitor and analyze application logs to detect patterns, troubleshoot root causes, and escalate unresolved problems to relevant teams. ● Provide prompt and effective resolutions, ensuring high customer satisfaction in a fast-paced environment. ● Prioritize multiple customer issues and manage them concurrently with minimal supervision. ● Write and execute SQL queries to assist with debugging and data analysis (hands-on SQL experience is a plus).