About the role
About Amperos Health Amperos Health is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients. We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.
About
the Role We are looking for a motivated Billing Associate with 2+ years of experience in medical and dental claim AR & collections, and related outbound calls (claim status, appeals,
benefits & eligibility). You’ll work at the intersection of traditional RCM and cutting-edge AI, helping our customers collect more, faster, while ensuring our AI systems perform at the highest standard. You’ll support insurance follow-up workflows, help maintain accurate payer data, and serve as a "manager" of our AI when it needs human oversight. As our product and customer base evolve, your
responsibilities may shift to align with near-term priorities—this is a role with meaningful ownership and room to grow as we expand our billing team, particularly in India.
What you'll do Monitor call and payer portal results & AI performance Review AI outbound insurance call and payor portal outcomes for quality, accuracy, and completeness. Help establish and refine benchmarks for AI performance. Flag call and workflow issues that need resolution. Support insurance management & setup Assist with new insurance setups, IVR navigation, and maintain accurate insurance information for each customer. Map customer insurance names to the correct payer phone numbers and identifiers. Identify and surface trends or performance issues related to specific payers. Serve as a backup for AI-driven workflows Run manual calls to insurance companies (claim status, appeals,
