Community Programs Manager, Champion Network

About the Team

Customer Education helps enterprises develop the capabilities their workforce needs to use AI effectively, build and deploy AI solutions, and get more value from OpenAI’s products. The Champion Programs team helps enterprise customers identify and develop the people who lead AI adoption across their organizations. Through the OpenAI Champion Network, we help Champions learn from OpenAI and peers, support their colleagues and work together to lead change.

About the Role

We’re looking for a Community Programs Manager to help grow the OpenAI Champion Network. You’ll own engagement and recognition programs and build and maintain the systems and automations that deliver relevant, reliable member experiences at scale.

Working directly with AI Leaders across segments, industries and stages of AI adoption, you’ll use their needs and feedback to shape programming. You’ll bring insights and recommendations from this work to Customer Education and GTM to inform broader customer programs and priorities.

In this role, you will:

• Develop and run engagement and recognition programs that strengthen participation and contribution. Set clear outcomes and own these initiatives from design and launch through measurement and ongoing improvement
• Design personalized communications and member experiences that connect Champions with relevant learning, resources and peers. Partner with program owners to address the needs of different audiences
• Build and maintain the processes and systems behind membership, events and program delivery, using automation and AI to support scale. Define requirements for complex builds and validate and monitor solutions delivered with technical partners
• Establish reliable data collection and partner with Customer Education Operations on reporting. Use program data and member feedback to recommend priorities and improvements across Champion Programs, Customer Education and GTM
• Lead cross-functional work with go-to-market teams on Champion recruitment and growth. Build alignment across teams, clarify responsibilities, resolve dependencies and adapt delivery as priorities and member needs change

You might thrive in this role if you:

• Have more than five years of relevant experience in customer success, community or program management, with a track record of taking programs from an idea through launch and ongoing improvement
• Have helped programs grow by improving the member experience and building repeatable processes, systems and automation, working with technical partners where needed
• Use customer insights and data to make clear choices about what to build, improve or stop, and understand whether programs are delivering value
• Are a clear writer and communicator who can engage different audiences, build alignment across teams and follow through on shared commitments
• Thrive in a fast-paced, evolving environment, bringing structure to ambiguous problems, making practical tradeoffs and adapting as priorities and customer needs change
• Use AI actively in your work, with thoughtful judgment about how it can improve programs, the quality of its outputs and where human involvement matters

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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