Senior Technical Program Manager, Privileged Access Management
Remote
About the role
<p><strong>Description</strong></p>
<p>Keeper Security is hiring a Senior Technical Program Manager to drive execution across Keeper’s Privileged Access Management portfolio. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas.</p>
<p>Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help turn PAM roadmap priorities, customer needs and technical initiatives into successful product outcomes.</p>
<p><strong>About Keeper</strong></p>
<p>Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at <a href="http://keepersecurity.com">KeeperSecurity.com</a>.</p>
<p><strong>About the Job</strong></p>
<p>As a Senior Technical Program Manager for KeeperPAM, you will drive execution across product initiatives, customer-impacting issues and roadmap commitments throughout the broader Privileged Access Management portfolio. This role is focused on turning product priorities into coordinated execution. You will work closely with Product Management, Engineering, QA, Support, Solutions Engineering and customer-facing teams to manage dependencies, resolve blockers, track delivery and ensure high-priority initiatives move from planning through release. You will also play a key role in coordinating complex customer issues that require involvement across multiple technical teams. The ideal candidate is highly technical, comfortable working directly with engineers and able to bring structure, accountability and visibility to complex initiatives without owning the underlying product strategy.</p>
<p><strong>
Responsibilities</strong></p>
<ul>
<li>Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilities</li>
<li>Translate product priorities into clear execution plans, milestones, dependencies and cross-functional workstreams</li>
<li>Partner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from
requirements through development, QA and release</li>
<li>Coordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teams</li>
<li>Lead cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolution</li>
<li>Track engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiatives</li>
<li>Maintain clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teams</li>
<li>Facilitate technical discussions and ensure decisions, dependencies and follow-up actions are clearly documented and assigned</li>
<li>Coordinate release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teams</li>
<li>Identify process gaps that create delivery friction and work with teams to improve execution, communication and operational efficiency</li>
<li>Support prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impact</li>
<li>Develop and maintain program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolution</li>
<li>Use AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue summarization, status reporting and workflow efficiency</li>
</ul>
<p><strong>
Requirements</strong></p>
<ul>
<li>5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise software</li>
<li>Strong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architectures</li>
<li>Experience driving complex software initiatives across Product, Engineering, QA and customer-facing teams</li>
<li>Demonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelines</li>
<li>Experience coordinating complex customer escalations or production issues involving multiple engineering teams</li>
<li>Ability to read and understand technical
requirements, architecture discussions, logs, API documentation and engineering tradeoffs</li>
<li>Strong understanding of Agile software development, release management and software delivery processes</li>
<li>Ability to communicate effectively with engineers, product leaders, executives and customer-facing stakeholders</li>
<li>Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives</li>
<li>Strong organizational, prioritization and problem-solving skills</li>
<li>Ability and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program execution</li>
<li>Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experience</li>
</ul>
<p>Preferred
Qualifications</p>
<ul>
<li>Experience working with privileged access management, identity security, secrets management or cybersecurity products</li>
<li>Experience supporting enterprise customers with complex technical deployments or escalations</li>
<li>Familiarity with cloud platforms, APIs, authentication, DevOps workflows and enterprise integrations</li>
<li>Experience with secrets management, secure remote access, machine identity or endpoint privilege management</li>
<li>Previous experience as a software engineer, solutions engineer, technical support engineer or other technical practitioner</li>
<li>Experience working in a high-growth SaaS or cybersecurity environment</li>
</ul>
<p><strong>
Benefits</strong></p>
<ul>
<li>Medical, Dental &amp; Vision (inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental Life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401K (Roth/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.)</li>
<li>Above-market annual bonuses<br><br></li>
</ul>
<p>Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>
<p><strong>Classification:</strong> Exempt</p><div class="content-conclusion"><p>&nbsp;</p>
<p class="pf0"><strong><span class="cf0">Keeper Candidate Privacy Notice</span></strong></p>
<p class="pf0"><span class="cf1">This notice explains how Keeper Security processes your personal data during recruitment. Depending on
the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).</span></p>
<p class="pf0"><span class="cf1"> 1. </span><strong><span class="cf0">Data We Collect</span></strong></p>
<p class="pf0"><span class="cf1">Information You provide:</span></p>
<ul>
<li class="pf1"><span class="cf1">Contact details, CV/resume, cover letter</span></li>
<li class="pf1"><span class="cf1">Employment history,
qualifications, work eligibility</span></li>
<li class="pf1"><span class="cf1">Application responses and uploaded documents</span></li>
</ul>
<p class="pf0"><span class="cf1">Information We generate:</span></p>
<ul>
<li class="pf1"><span class="cf1">Interview notes, assessments, communications</span></li>
<li class="pf1"><span class="cf1">Scheduling information</span></li>
</ul>
<p class="pf0"><span class="cf1">Information From Others:</span></p>
<ul>
<li class="pf1"><span class="cf1">Recruiter/referral information who submit your profile</span></li>
<li class="pf1"><span class="cf1">References (with your consent, before final offer)</span></li>
<li class="pf1"><span class="cf1">Public professional profiles</span></li>
<li class="pf1"><span class="cf1">Background verification (post offer)</span></li>
</ul>
<p class="pf0"><span class="cf1"> Voluntary Diversity and Equal Opportunity Information</span></p>
<ul>
<li class="pf1"><span class="cf1">We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar
requirements</span></li>
</ul>
<p class="pf0"><span class="cf1"> 2. </span><strong><span class="cf0">How We Use Your Data</span></strong></p>
<ul>
<li class="pf1"><span class="cf1">Assess your application and suitability</span></li>
<li class="pf1"><span class="cf1">Manage interviews and recruitment workflow</span></li>
<li class="pf1"><span class="cf1">Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</span></li>
<li class="pf1"><span class="cf1">Comply with employment law obligations</span></li>
</ul>
<p class="pf0"><span class="cf1"> 3. </span><strong><span class="cf0">Legal Basis</span></strong></p>
<ul>
<li class="pf1"><span class="cf1">Legitimate Interests (recruitment management, security and integrity of the hiring process)</span></li>
<li class="pf1"><span class="cf1">Contracting steps (for progressed candidates)</span></li>
<li class="pf1"><span class="cf1">Legal and regulatory compliance obligations; explicit consent where required</span></li>
</ul>
<p class="pf0"><span class="cf1"> 4. </span><strong><span class="cf0">Who We Share Information With</span></strong></p>
<p class="pf0"><span class="cf1">Internal: </span></p>
<ul>
<li class="pf1"><span class="cf1">HR, hiring managers, interviewers*, IT support for system administration</span></li>
</ul>
<p class="pf0"><span class="cf1">*Note - diversity and equal opportunity data is not shared with hiring managers.</span></p>
<p class="pf0"><span class="cf1">Third Parties:</span></p>
<p class="pf0"><span class="cf1">Service providers who assist with:</span></p>
<ul>
<li class="pf1"><span class="cf1">Applicant tracking, recruitment systems and assessment providers</span></li>
<li class="pf1"><span class="cf1">Background verification vendors (post offer)</span></li>
<li class="pf1"><span class="cf1">Recruitment agencies (where applicable)</span></li>
<li class="pf1"><span class="cf1">Tools to support communication, collaboration and to securely store your data</span></li>
</ul>
<p class="pf0"><span class="cf1">Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.</span></p>
<p class="pf0"><span class="cf1"> 5. </span><strong><span class="cf0">International Transfers</span></strong></p>
<p class="pf0"><span class="cf1">Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. </span></p>
<p class="pf0"><span class="cf1">6. </span><strong><span class="cf0">Security</span></strong></p>
<p class="pf0"><span class="cf1">We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.</span></p>
<p class="pf0"><span class="cf1">7. </span><strong><span class="cf0">Retention</span></strong></p>
<p class="pf0"><span class="cf1">We keep your data for 24 months from your last application activity, then delete or anonymize it. </span></p>
<p class="pf0"><span class="cf1">Exceptions:</span></p>
<ul>
<li class="pf1"><span class="cf1">You opt into our talent database for further retention by providing consent (extended retention)</span></li>
<li class="pf1"><span class="cf1">You're hired (transfers to employee records)</span></li>
</ul>
<p class="pf0"><span class="cf1"> 8. </span><strong><span class="cf0">Your Rights</span></strong></p>
<p class="pf0"><span class="cf1">You have the following rights and can contact us at the email below to exercise them:</span></p>
<ul>
<li class="pf1"><span class="cf1">Access, correct, or delete your data, subject to applicable law and retention
requirements</span></li>
<li class="pf1"><span class="cf1">Object to or restrict processing</span></li>
<li class="pf1"><span class="cf1">Withdraw consent (where applicable)</span></li>
<li class="pf1"><span class="cf1">Request data portability</span></li>
<li class="pf1"><span class="cf1">Lodge a complaint with your data protection authority</span></li>
</ul>
<p class="pf0"><span class="cf1">If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.&nbsp;</span></p>
<p class="pf0"><span class="cf1">When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.</span></p>
<p class="pf0"><span class="cf1"> 9. </span><strong><span class="cf0">Automated Decisions</span></strong></p>
<p class="pf0"><span class="cf1">Keeper does not make hiring decisions using solely automated processing.</span></p>
<p class="pf0"><span class="cf1">10. </span><strong><span class="cf0">Contact</span></strong><span class="cf1"> - Candidates can send privacy questions to: [email protected]</span></p>
<p>&nbsp;</p></div>
About Keeper Security
Keeper Security, Inc. (Keeper) is a cybersecurity platform for preventing password-related data breaches and cyber threats. Keeper’s zero-knowledge security and encryption software is trusted by millions of people and thousands of businesses across the globe to mitigate the risk of cybertheft, boost employee productivity, and meet compliance standards. Keeper has been named PC Magazine’s Best Password Manager of the Year & Editor’s Choice, PCWorld’s Editors’ Choice, and is the winner of four G2 Best Software Awards and the InfoSec Award for Best Product in Password Management for SMB Cybersecurity. Keeper is SOC-2 and ISO 27001 Certified and is also listed for use by the U.S. federal government through the System for Award Management (SAM). Learn more at https://keepersecurity.com.
