About the role
About us Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions. Forus has exceptional product-market fit and is growing rapidly through organic adoption: Accelerating scale: We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world. AI-native, durable model: Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable. Backing to build for the long term: We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity. Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster. If we succeed, science will be the only limit to medicine. All full-time roles are in person in New York.
About
the role The Provider Success team at Forus is responsible for what happens once a medical practice or health system starts using our platform: driving adoption, expanding usage, building lasting partnerships, and turning users into advocates. Our goal is to help provider organizations embed Forus into their daily operations and continuously expand the impact they receive from the platform. You will own that journey end-to-end, translating what we learn from practices into new product direction, stronger playbooks, and better workflows. You will work directly with providers to drive workflow transformation, stakeholder alignment, adoption, and growth while helping build the systems and processes that allow Provider Success to scale across thousands of practices and systems. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives company growth and accelerated career progression, we want to hear from you. If you join, you will: Own a portfolio of provider organizations, serving as their primary strategic partner and driving long-term adoption, growth, and advocacy Lead providers through workflow change: map stakeholders, build champions, secure executive buy-in, and drive adoption across teams, locations, specialties, and users Build trusted relationships with provider teams at every level, from frontline staff to leadership, creating users who actively advocate for Forus internally and externally Analyze account health, adoption patterns, provider behavior, and operational friction to identify risks, uncover opportunities, and drive action Lead business reviews, adoption reviews, and strategic planning conversations that connect provider goals to measurable outcomes and continued platform expansion Serve as the provider’s voice inside Forus, partnering with Product, Operations, and Engineering to turn what you see across accounts into what we build and solve next Define and refine the Provider Success playbook, including onboarding plans, adoption frameworks, lifecycle stages, health metrics, escalation paths, stakeholder engagement models, and SOPs We’re looking for you if you have: 2-10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role with meaningful ownership Experience owning customers after sale, including onboarding, stakeholder management, activation, expansion, retention, and escalation Consultative approach to customer relationships: you can understand how an organization works, identify what matters, and guide customers toward measurable outcomes Comfort building process in ambiguity, including playbooks, health metrics, handoffs, documentation, escalation paths, and repeatable operating rhythms Strong written and verbal communication that helps you build trust with providers, align internal teams, and drive follow-through Track record of moving quickly, improving as you learn, and going to unreasonable lengths to deliver on goals High NPS with your former teammates This is a list of ideal
