Integration Analyst (Bilingual Spanish/English)

Responsibilities: Provide integration support to English and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users Serve as a point of contact for NMI colleagues who have technical integration queries Contribute to projects where required Do I have what it takes? Essential Skills & Experience: Customer centric approach with excellent customer service skills Professional fluency in both Spanish and English, with the ability to communicate technical information clearly and confidently in both written and spoken formats Ability to prioritize your own workload and to identify high priority tasks Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style Experience of coding in Objective-C (or a willingness to learn) Experience of coding in at least one of the following languages: C# C++ Java A good understanding of both Windows and Linux operating systems. A basic understanding of networking in order to be able to support customers with network related issues. Strong problem solving skills Outside the box thinking, showing initiative Passionate about excellent written & verbal communication skills Positive can do attitude Proactive approach to tasks Preferred Skills & Experience: Experience of Web technologies including CSS, HTML, PHP Experience with Windows Server and/or Windows CE Experience of using a customer ticketing system Experience of the payments industry Knowledge of using development frameworks As well as being a part of something exciting everyday, you will also receive the following

benefits: A remote first culture! Competitive salary of $55,000 - $65,000, depending on experience Personal growth and advancement opportunities Flex PTO & dedicated sick time Health, Dental and Vision Insurance Life, ADD, Short-term and Long-term Disability insurance 401k matching up to 4% after two months of service Flexible Spending Account Paid Parental Leave Company volunteer days Employee referral program Bonusly colleague recognition Equal Opportunity NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

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