Product Deployment Specialist

What You'll Do Drive direct activation with priority clients Partner hands-on with our first cohort of clients to get new features turned on — making the calls, running the meetings, working through IT/security/legal blockers Build trusting relationships with both senior sponsors (CHROs, SVPs) and day-to-day operators (L&D leads, program managers) that translate into faster activation Translate new features into client-relevant value, not just product specs Build and own the deployment system Design and run a repeatable process for launching new product capabilities across our enterprise base Coordinate customer-facing release trains, phased rollouts, and launch timing across client segments Develop launch playbooks, internal enablement, and customer talk tracks that scale beyond you Stand up a beta cohort to quickly validate features with the right mix of clients Track and drive adoption at scale Track activation rates, feature adoption, and time-to-value across the client base Identify laggards proactively and run the process to systematically unblock them Use adoption data to drive both client conversations and internal roadmap influence Synthesize feedback into product influence Aggregate signal from across the client base into a clear, prioritized voice on the roadmap Partner with product and engineering on what's testable, where features need to evolve, and how to close gaps blocking adoption Coordinate cross-functionally Work across CS, Engagement Managers, product, and engineering without formal authority Manage the release calendar; flag dependencies and conflicts early Create structure around support, regression handling, and incident communication on the customer side

What We're Looking For Must-haves 5+ years in customer-facing roles in B2B SaaS - implementation, customer success, solutions engineering, or a similar function where you've owned client outcomes end-to-end Track record of personally driving feature adoption or product activation at enterprise clients - meaning you've moved the number, not just managed the process Strong client presence: equally credible with a CHRO and an IT lead, and comfortable picking up the phone to push something forward Demonstrated ability to build systems and playbooks where none existed - comfortable creating structure rather than inheriting it Project management rigor: can run multiple client workstreams simultaneously without dropping threads Data fluency: comfortable tracking activation rates, feature adoption, and time-to-value, and using that data to drive both client and internal conversations Cross-functional influence without authority: you are able to get engineering, CS, and product moving in the same direction proactively and effectively Comfort with ambiguity, change, and a startup operating mode - willing to write the email, set up the meeting, build the tracker, and present the findings all in the same week Strong differentiators Experience running a structured beta program or pilot at an enterprise SaaS company Background that spans both relationship-driven activation work AND system-building / process design Experience navigating enterprise IT and security review cycles (SSO, GDPR, data agreements, Teams/Calendar integrations) Familiarity with HR tech, talent platforms, or AI-powered enterprise products

Nice to have Background in product marketing or change management Experience at a high-growth startup, particularly through scaling moments Why Valence Ownership & Rapid Growth Outsized missions from day one, with direct responsibility for company-defining projects Work alongside the executive team with transparency into strategy and decision-making Influence on direction through real-time customer feedback and market insights AI-First Operator Work directly with cutting-edge AI models and next-generation platforms Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale

Compensation Competitive salary including base + bonuses Comprehensive health coverage (medical, dental, vision) from day one Generous PTO, company-wide R&R shutdowns, and paid parental leave Retirement plan support for US and global employees Equity Meaningful ownership in a venture-backed company at a growth inflection point Financial upside that comes from scaling fast Top-up grants as we scale and you deliver exceptional performance — your

compensation grows alongside your impact Top-Performing Culture A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together Learn more

about us and meet our team here Location and Work Environment This can be a remote or hybrid role. NYC based candidates will be 3 days a week in office in Union Square. Candidates must be comfortable balancing colleagues in global timezones, as needed. Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits. Diversity and Inclusion We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [email protected]. #LI-HYBRID

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