About the role
Our mission is to make exceptional healthcare accessible anytime, anywhere, for anyone. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 125M+ patient interactions , slashing average hold times from 11 minutes to 1 minute . Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy . Patient satisfaction averages 4.5/5 over 52K reviews , and we’ve achieved 20× revenue growth in 2025 . We’re scaling rapidly and expanding adoption across the entire healthcare industry. About the Role As an Engineering Manager at Assort Health, you’ll split your time between hands-on IC work (designing, coding, and shipping core systems) and people/team leadership. In partnership with Ops (our customer-insight conduit), you’ll enable your team to execute on their goals and scale to deliver the best patient and client experience. Your top priorities are 1) deep technical ownership and 2) high-EQ team leadership. You’ll be leading the team responsible for our new product, AssortOS. AssortOS is our CRM and workflow platform powered by our industry leading, safe, specialty turned, multimodal, patient-facing AI agents. Now: GenAI patient engagement; Next: care navigation & payer-call automation. 🚀 What You’ll Do Extreme Ownership & Collaboration (~50%) Design and deliver critical AssortOS services while balancing scalability, performance, and security. Collaborate and translate customer insights from Ops into clear technical requirements, breaking down complex problems into scoped deliverables that move the needle for patients and providers. Team Delivery & Execution (~30%) Own team-level OKRs : manage scope, unblock engineers, and coordinate cross-team dependencies. Rapidly ship MVPs and drive continuous improvement on performance, reliability, and user delight. Establish and uphold engineering best practices: architecture reviews, CI/CD pipelines, observability, and on-call rotations. People Development (~20%) Mentor and grow a team from 4 to 10 engineers: give regular and actionable feedback Champion and model Assort’s values by driving high-velocity execution with empathy. Note: As your team scales, the percentage of IC work will decrease while responsibilities around People Development and Management will grow. What We’re Looking For 5+ years of software engineering experience, with 2+ years in a technical-lead or engineering manager role. Demonstrated ability to partner with non-engineering functions Strong systems-thinking: you balance technical scalability, time-to-market, and user value under uncertainty. Exceptional communicator who can influence engineers, operators, and executives alike. Comfortable and proficient at wearing both Manager + IC hats Familiar with AI agent space and complicated, deep integrations w/bespoke systems Passion for Assort’s mission of improving patient access through innovative technology. Benefits & Perks for Assorties 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. 👵 401(k) – Build your retirement savings. How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive , relentlessly striving to improve, keep a 5-Star Focus , as our customers are our lifeblood, always Answer the Call , remembering that ownership and accountability are paramount, and show up with One Pulse , because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.