Wartime Operations Lead

• Own the end-to-end delivery of kits to customers — on time and fully tracked — and understand the cause of any failure before the customer raises it.
• Hold laboratory partners to on-time, in-spec processing within all regulatory requirements.
• Manage inventory and supply chain proactively, identifying shortages weeks in advance rather than at the point of depletion.

Customer Experience

• Treat customer support as the front line of the business, equipping agents with the tools, guidance, and authority to resolve issues quickly.
• Ensure replacements and troubleshooting are prompt and clearly communicated, so customers never have to follow up.

Quality and Compliance

• Guarantee that results are accurate and delivered on time; this standard is non-negotiable given the decisions customers make on them.
• Ensure every process meets regulatory and internal standards, with compliance designed into operations rather than added afterward.

Process and Metrics

• Instrument the operation with clear metrics — delivery times, laboratory turnaround, customer satisfaction, and cost per kit — to make performance visible and actionable.
• Continuously identify and eliminate bottlenecks, improving efficiency and scalability as an ongoing discipline.

Vendors and Partners

• Own relationships with shipping, fulfillment, and laboratory partners, holding them to their commitments and replacing them when they fall short.
• Negotiate contracts and pricing to secure the best possible terms and service.

Team and Collaboration

• Develop the support team through training, feedback, and clear guidance so they consistently deliver high-quality service.
• Collaborate across marketing, product, and R&D to ensure operations scale in step with the rest of the business.

Qualifications

• 3+ years in operations, logistics, or supply chain management, ideally in a physical, regulated, and fast-moving environment such as healthcare, biotech, hardware, or high-growth direct-to-consumer.
• Demonstrated experience managing third-party vendors, laboratories, and logistics partners to a high standard of performance.
• Strong problem-solving skills and the ability to adapt as priorities and conditions change rapidly.
• Excellent communication skills and a track record of moving cross-functional teams without relying on formal authority.
• Familiarity with regulatory and compliance standards in healthcare or laboratory settings, or the ability to master them quickly.
• Bachelor's degree in operations management, business, or a related field, or an equivalent record of accomplishment.

Personal Characteristics

• Bias toward action — decisive under uncertainty, and comfortable correcting course as new information emerges.
• Extreme ownership — accountable for outcomes across functional boundaries.
• Composure under pressure — steady and effective when systems are strained.
• Rigorous attention to detail — committed to getting it right the first time, given the consequences of an inaccurate result.
• Low ego and high standards — willing to do unglamorous work while holding the bar high.

Compensation and Benefits

• Stock options, and meaningful equity in a company solving a problem that matters.

How to Apply

Please email alex @ siphoxhealth.com

Include the role title and “YC” in your subject line to help us route your application.

• Attach your resume and a brief set of bullet points describing what you have delivered to date — outcomes rather than responsibilities.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.