About the role
About Cloaked Cloaked is a consumer privacy and identity platform on a mission to give people back control of their personal data. We let anyone generate unlimited identities - masked emails, phone numbers, and payment cards - scrub their information off data-broker sites, and shield themselves from spam, scams, and breaches, all from one app. Backed by a $375M Series B, we've protected 10M+ identities and removed 1B+ records from the data brokers who profit off personal information. Now we're building the AI-native future of privacy: autonomous agents that monitor, manage, and defend your digital footprint for you.
About
the role You'll be the named security concierge for Cloaked's most sensitive clients — high-net-worth individuals, family offices, and top enterprise executives who've chosen white-glove protection over self-serve. After a client signs, you own their entire journey: guiding them through onboarding and every step of getting fully protected, and staying with them as their trusted point of contact for the life of the relationship. This is equal parts technical operator and trusted advisor. You'll do real hands-on security work — and you'll do it for principals who expect discretion, calm, and an expert who makes the complex feel handled without ever making them the operator. You are their single point of contact and, functionally, their personal security team.
What you'll do Own the client relationship end-to-end • Serve as the named, dedicated concierge from contract signature onward • Guide each client through their full onboarding journey and get them confidently up and running • Lead household and family onboarding • Coordinate the range of services included in the client's engagement, on their timeline Keep clients protected over time • Run the ongoing relationship: regular check-ins and milestone reviews that keep clients protected as their needs evolve • Be the reachable point of contact during covered hours, with a clean handoff to the broader team otherwise • Handle on-demand requests and escalations with a calm, ordered response Translate and protect • Explain what's happening and why, enough to build the client's confidence — never a black box • Partner with Engineering to diagnose and resolve issues, and translate technical reality into language a non-technical principal trusts • Maintain absolute discretion with the most sensitive personal information you'll ever handle Help build the motion • Help define the concierge playbook, SOPs, and handoffs as we scale from our first clients • Surface recurring client needs to shape product, tooling, and how we serve • Contribute to how we scope and staff engagements as we learn what each really takes
