Founding Customer Success Lead

Stardex is an AI-native ATS and CRM built for executive search and recruiting firms. We're backed by Y Combinator and serve some of the leading US based executive search firms. Our customers are operators, they make money when they make placements, so every minute of downtime matters to them. We've been growing fast, and our founders have been handling support directly. We've hit the point where we need someone who owns it.

This is the first dedicated customer success hire at Stardex. You'll define how we support our customers, what processes look like, and how we scale this function as we grow. You'll have real ownership and work directly with the founders.

Ideally, you are based in the east coast and can make trips to NYC for in person team interaction initially.

🔍 Who are you?

• You have 2–4 years of experience in customer support or success at a SaaS company. You've answered tickets, you've talked to angry customers, you know what good looks like
• You're naturally curious about how products work. When something breaks, your first instinct is to figure out why, not just escalate it
• You write clean, concise tickets. Engineers love working with you because you give them everything they need without burying them in noise
• You can hold your own with sophisticated customers. Our users are recruiting firm owners and operators with strong opinions — you stay calm, listen well, and push back thoughtfully when needed
• You're comfortable with ambiguity. We don't have a playbook yet. You'll be the one writing it
• You're proactive about systems. If you find yourself answering the same question three times, you build a doc, a macro, or an automation
• You're comfortable using AI tools (Claude, ChatGPT, etc.) in your day-to-day workflow. You'd rather automate something than do it manually