About the role
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com . This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving. The Digital Technology team at BitGo is at the core of enabling secure, scalable innovation across the company. We’re looking for driven, high-impact individuals who are passionate about technology, take true ownership of their work, and thrive in a fast-paced, highly collaborative environment. As a key member of the DT team, you’ll play a critical role in supporting BitGo’s growth, security, and operational excellence. This is a fully onsite role, offering the opportunity to work closely with teammates and cross-functional partners in real time, drive hands-on technical initiatives, and make an immediate impact. Flexibility for occasional after-hours support is required to help maintain seamless operations in our dynamic, global environment.
Responsibilities: Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements. Manage employee onboarding and offboarding processes, including account provisioning, access control, and secure deactivation of systems and devices. Provision, configure, and maintain company laptops using MDM tools, ensuring compliance with security policies and asset management standards. Hands-on experience administering Okta, including lifecycle management, SSO integrations (SCIM/SAML/OIDC), group-based access controls. Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM, and SaaS-based tools) to ensure seamless integration, optimize workflows, and improve user productivity. Diagnose and perform basic troubleshooting of LAN, WAN, and other network-related issues. Troubleshoot and maintain Audio/Video systems for conference rooms. Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively.