About the role
Job Description Primary Duties: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise. Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities. Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success. Proactively monitor incoming support requests, gaining insights into client challenges and platform performance. Participate in quality assurance testing, contributing to the delivery of high-quality product releases. Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to
the team. Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills. Other duties as assigned. Required
Qualifications: A four-year degree from an accredited institution 1-2 years of professional work experience, preferably in a technical and/or training field Fluency in English with excellent verbal and written communication skills Ability to work in the U.S. without sponsorship
About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.