About the role
About Ultra
Ultra builds industrial AI robots that are working in the real world today. Our robots automate mission-critical warehouse labor end-to-end, starting with e-commerce order packaging. We deploy fast, learn from real production data, and iterate aggressively. We already have a quickly growing number of revenue-generating robots operating in U.S. warehouses, and are now scaling towards thousands of deployments over the next few years. Our mission is simple: build the world's most useful and deployable robot.
WARNING: Robotics is not for the faint of heart. There are no silver bullets here. It is tiresome, unglamorous, and at times brutal work. The only way out is through, and the only way through is treacherous and unknown. Success will require teamwork - so we are building a world-class team to tackle some of the most exciting problems out there. We hope you join us.
About the Role
As our first product hire, you'll own the customer experience end to end and set the roadmap for Ultra's software ecosystem. Our robots are half of what we sell; the software our customers live in is the other half. A warehouse associate uses it to start and monitor a job. A site supervisor uses it to see what ran, what faulted, and what it cost. An operations director compares last week to this week across facilities. A CEO uses it to decide whether to sign for fifty more robots. Four very different users, four different definitions of "working," and all of them have to trust the same system.
This is a horizontal role. You'll work across hardware and software engineering, autonomy, deployments, operations, sales, and leadership. You'll spend real time on warehouse floors with the people who use our robots and bring what you learn back into what we ship. You're expected to build, not just specify - conceptualize, design, prototype, and hand engineering something concrete.
You'll also define what product means at Ultra: what a spec is, how we prioritize, how we decide something is done. We're going from tens of robots to hundreds and then thousands over the next few years. The platform that makes that sticky is yours to build.
