About the role
Who are we?
Founded in 2023, Santé is a modernized Point-of-Sale (POS) system serving wine and liquor stores. While modern POS systems have transformed restaurants and general retail, their one-size-fits-all design fails to meet the unique needs of the beverage industry, creating a massive opportunity in the market.
Two years into the business, Santé has developed full vertical integration tailored to this market segment, driving value for 200+ stores. With usage around the clock and across multiple timezones, Santé serves as the main artery for our customers to procure, transact, and report on all aspects of their business.
What is the role?
We’re hiring an implementation engineer to help us keep up with the overwhelming growth in operations and customer experience.
We’re looking for someone who loves working directly with customers and is willing to do whatever it takes to drive revenue and user adoption.
You’ll help us onboard customers, write scripts, create PRDs, nurture customer relationships, design new features, and take advantage of AI to make everything you’re doing more efficient.
This is a unique role that requires a combination of product management, customer success, and engineering skills.
What we expect
- Ready to execute on the following responsibilities:
- Launch stores on Santé. Each store owner has different requests and needs. We’ll need you to navigate these conversations and get them live on Santé
- Migrate data from legacy POS systems into Santé. Google Sheet formulas and Python scripts will be a big part of this process — big plus if you’re using Claude Code
- Handle data and analytics work for internal or customer use
