Forward Deployed Engineer

We are looking for a Forward Deployed Engineer with 2+ years of experience to join Serval’s Agent Deployment team. This is a rare opportunity to be a true customer-facing software engineer at one of the most exciting AI infrastructure companies in the market. You will work directly with customers to turn messy, high-stakes operational workflows into reliable, production-grade AI systems that deliver immediate business value.

This is not a typical implementation role. You will be an engineer first, shipping real product and contributing directly to the core platform while partnering closely with customers on some of Serval’s most strategic deployments. As a founding member of a new team, you will have the chance to help define how the function operates, influence product direction, and play a direct role in company growth.

What will you be doing?

• Architect and build production-grade systems for strategic pilots, translating complex customer requirements into scalable, durable implementations
• Design, implement, and maintain backend services, APIs, and integrations that expand the capabilities of Serval’s AI agent platform
• Build secure, high-performance integrations with external systems, with a focus on reliability, observability, and long-term maintainability
• Turn real customer pain points and edge cases into reusable product capabilities that improve the platform for future deployments
• Own the technical lifecycle of key deployments from initial architecture through launch, scaling, and ongoing optimization
• Partner directly with customers, sales, and internal engineering teams to solve high-impact problems and move quickly from idea to production
• Help shape a new function from the ground up in a role with clear visibility, ownership, and influence across the business