About the role
About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Design and implement Go-to-Market software for our marketing, sales, and agent development teams Architect scalable, reliable integrations between Salesforce and key platforms including Marketing Automation, Configure-Price-Quote, Quote to Cash, Contract Lifecycle Management, ETL, Enrichment, and Content Management platforms Oversee the rollout of major feature updates across GTM platforms, ensuring proper enablement and adoption Own business system platform health by monitoring data syncs between Salesforce and backend systems; proactively troubleshoot issues and outages Guide and uphold development best practices to ensure high-quality code, stable integrations, and a strong foundation for future scale Serve as a bridge between technical and non-technical stakeholders—translating complex requirements into elegant, usable systems Support broader GTM Operations team through thoughtful system design, UX enhancements, and AI-first process optimization What you'll bring 4+ years of Salesforce administration and configuration experience (Flow, SOQL, lightning apps, APIs, profiles, permissions, objects, etc.) Experience configuring and managing GTM adjacent tools (e.g. Marketing Automation, Configure-Price-Quote, Quote to Cash, Contract Lifecycle Management, Data Management/Enrichment, Content Management System) Strong SQL skills with ability to perform deep data analysis and build reliable pipelines on ETL platforms (e.g. Reverse ETL platforms / Composable CDP) 4+ years of operational experience supporting Marketing, Sales, and/or Customer Success teams in a fast-paced startup environment Deep understanding of Salesforce platform architecture Ability to clearly articulate technical ideas across diverse audiences—from engineers to sales reps Strong collaboration and project ownership mindset, with a track record of delivering complex systems on time Even better… Built applications using LLMs, ideally with exposure to production-grade AI/ML systems Developed custom Salesforce solutions using apex classes, apex triggers, LWC, SLDS Integrated salesforce with other business systems using REST/SOAP APIs, Platform Events, and External Services Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.