Head of Customer Success at LightWork AI - AI property management platform
About the role
LightWork AI is looking for a Head of Customer Success to build their CS function from scratch and lead the real world deployment of Felicity, their autonomous AI agent for property management. This isn't just about renewals; it's a high impact leadership role requiring a blend of technical depth and commercial sharpness to drive adoption in an industry ripe for disruption. If you're a builder who thrives on change management and wants to define how AI delivers value to enterprise clients, this founding level opportunity in London is for you.
About LightWork AI
LightWork AI is a London-based PropTech startup that builds Felicity, an AI front desk for UK residential letting and estate agents. Felicity handles enquiries, books viewings, and triages maintenance requests 24/7 across lettings, sales, and market appraisals, automating around 80% of inbound communications. Its customers are UK letting and estate agencies looking to reduce response times and manage out-of-hours leads without adding headcount.
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Job details
Location
London, GB
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.