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IMPORTANT: you must complete our Ashby application form linked above in order to be considered for this role; sending a message through WaaS is not sufficient. If we don't receive an application form, we will not consider your application!
Click the link to start your application by completing a few quick questions and we'll review your application as soon as possible - next steps would be a 30 min intro chat with one of the founders. Please make sure to mention WaaS when you apply!
Join Anima, and you can have your cake and eat it too: we pay upper quartile for salary + equity, and working in customer success, you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe.
Hi - I'm Shun, an MD and CEO of Anima. Thanks for checking out our job ad! Weâre tackling a problem that has affected everyone in some way.
We're profitable, having grown 450% in 2024, and went from $0 to $4m ARR in 19 months from launch (Apr '22). That's pretty unprecedented in SaaS, never mind healthcare!
Users love our product. The biggest testament to this is that most of our growth comes from virality and referrals with $0 spent on marketing, despite being B2B/enterprise. We have never churned a clinic.
We were one of the hottest companies of YCâs W21 batch and raised our first round in 4 days, led by Hummingbird (consistently top 1% of global returns). We are pretty unique among health techs: we have both medical and engineering domain expertise. I wrote the Anima 1.0 backend in Node, 80% of which is still used. I also built Annie 1.0, a tuned LLM coupled with a policy engine, that can output structured medical summaries, potential differential diagnoses and management plans. As a doctor and former HM Treasury health policy advisor managing ÂŁ4bn budgets in UK health spending, Iâm a technical, product-focused CEO with full stack domain knowledge and personal experience of the problem weâre solving.
Our mission is to deliver precision medicine to everyone in the world, within 24 hours. We know exactly how to get there and weâre moving ferociously with focus, and we have everything we need to win.
Over 80% of the product team are ex-technical founders, former CTOs. We also have many technical domain experts (âfullstack Clinical Engineersâ, ex-MDs) who are their own users.
Everyone in product is technical at Anima and can write production code. This makes for a truly flat hierarchy. Thereâs no separate founder, product or customer team - there is very little communication loss because we all deeply understand the problem, engineering, grading for potential features, and trade-offs. Deep domain knowledge & a tight feedback loop between product dev and user pain is how launched in the highly complex health space, growing from 0 to over 100,000 MAUs in months.
We only hire exceptional talent who can think from first principles and have high growth potential - great decision makers who deserve to have complete autonomy and are forces of nature when empowered with it. At the same time, we are deeply collaborative, and through mutual and self-challenge, we converge towards the optimum, and decisively execute. We are united by child-like intellectual curiosity and experiment and wander freely when the right path isnât clear. We believe all future managers should be formidable ICs & domain experts.
Decisions are never made in isolation by the founders. All information is transparently available to the whole team on our Notion - every meeting, decision, success, failure. Anima is a safe refuge for everyone to share their honest thoughts, feelings and be their complete unfiltered self.
In addition to delighting users, working in customer success & implementation youâll play a pivotal role in product direction, and in deciding what we build next. At Anima, youâll be conduits for users, ensuring we evolve Anima into the right personalised medicine platform.
Our NPS is 87, and weâve never churned a clinic. Our current sales team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on peopleâs faces when we show them a demo of Anima, something that is truly a 10x generational leap. Hereâs what some of our users have been saying:
> âI sent a plan to the patient and itâs incredible, within a few minutes theyâre coming back to me saying that they can make the appointment!â > > "I would call that next generation, I think you have that badge" > > âSometimes you need to stop driving a Fiesta and buy a Mercedes"
Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things weâve built as a result of our fullstack sales team:
If high growth delta and joining an elite scrappy crew is your priority, youâre gonna love it here.
Weâd prefer if you had at least 2+ years of B2B/enterprise SaaS experience, with a proven track record in supporting $50k+ ACV accounts with implementation and ongoing success. We make exceptions for exceptionally high growth delta candidates. Youâll need to demonstrate most of the above through past projects and/or our assessment process. For this role, you will need to be based in the UK.
We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2023, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. Weâll also be identifying international partners to power Animaâs next stage of growth.
Hereâs some information on our technical stack in case you are interested (this may not make much sense to you - that's okay!): we are tech agonistic, and collectively choose the best tools for the job. Weâre constantly looking to maximise our productivity and minimise what we call âdiscounted dev time costâ for shipping features. We have 2 separate fully functional web apps in prod: one for clinical users and one for patients. We have good functional & unit test coverage and we recently implemented an advanced CI/CD pipeline which supports golden screenshots and automated frontend tests.
Weâre looking to add talented customer success leaders who are hungry and understand the urgency and importance of what weâre doing for society.
First month - some examples of what to expect:
Next 6 months - some examples of what to expect:
6+ months - some examples of what to expect:
Click the link to start your application by completing a few quick questions and we'll review your application as soon as possible - next steps would be a 30 min intro chat with one of the founders. Please make sure to mention WaaS when you apply!
We can't wait to hear from you!
Hey, thanks for reading! We founded Anima out of a very personal problem. Again and again, we saw people dying because they got bad care plans, weeks or months late.
We build Care Enablement for care teams - combining online consultation with productivity tools in a realtime multiplayer dashboard. By doing this, we get people optimal care within 24 hours.
Location
Remote
Experience
1+ years
Total raised
$12.0M
Last stage
Series A
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If theyâre a yes, I book the chat. You show up â thatâs the whole job-hunt.