About the role
TL;DR: We’re hiring for our Insight Strategist team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate data into decisions. Background Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions. Company highlights — entirely product-led: World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds). Hypergrowth: We’re a 30-person team backed by Sequoia, growing from $0 to a $12M run-rate in under a year. We move fast, care deeply about craft, and love working with people who take ownership. Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G. Performance: Industry-leading win rate driven by a highly differentiated product. Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions. Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s. What You’ll Do Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy. Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform. Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action. Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success. Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities. Move fast — balancing high-quality craft with rapid iteration and experimentation.