About the role
About Codes Health
At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.
Started just over a year ago, our volume is doubling MoM with a clear path to category leadership. We support everything from Personal Injury Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today.
Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.
About the Role
Operations Lead — (New York, NY)
Full-time | In-person | 3+ years of relevant experience required
Operations are core to us as a company. Our customers entrust us with their most sensitive and mission-critical records; mistakes in retrieval directly lead to lost settlements and delayed patient care.
As an Operations Lead, you will own the day-to-day execution and management of our Records Retrieval Team. You will help shape the team from the ground-up: hiring and training, process design, performance tracking. This hire is someone who can thrive with an extremely high degree of autonomy and ownership, and is someone who thinks as much about what we will need to succeed in a year as much as tomorrow.
Culture matters to us. How we work, how we treat each other, and how we build. We want someone who values that as much as we do.
What you’ll do
- Create new-hire orientation and continuous training programs for records roles
- Define and track performance of the Records Team, in aggregate and individually
- Restructure internal organizations to optimize efficiency and reward top performers
