About the role
About Confido:
Confido helps CPG brands understand and optimize their performance in brick and mortar retail. We work with emerging category winners like Olipop, Chomps, Dr. Squatch, and established category leaders like Baskin Robbins Ice Cream.
Today, we sell 2 products: (1) an accounting automation product that helps brands automate more than 1 million transactions a year and (2) a forecasting product that helps brands forecast more than $1B in retail sales.
The Role:
Confido is building an AI-native operating system for brands that sell into brick-and-mortar retail. We’re building intuitive and powerful software paired with AI agents that help brands automate the 1000s of hours of tedious manual work that goes into scaling a brand in retail. Brands like Tropicana and Olipop use our first products in accounting and planning to account for and plan for $Bs of retail revenue.
We have millions of ARR, best-in-class growth, and best in class efficiency. We’ve recently raised an unannounced funding round to build on the existing momentum.
You will be on our Business Operations team and report to the Director, Business Operations.
What You'll Do:
- Partner with leading CPG brands to provide strategic guidance, ensuring successful adoption and optimization of our software solutions
- Partner with engineering team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback
- Support translating complex business processes (S&OP, forecasting, AOP, trade finance) into clear product requirements and user stories for future product roadmap ideation
- Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions
- Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention
