About the role
About DraftWise
DraftWise is building an innovative knowledge platform for the legal industry. Our core product unlocks for the first time the years of historic legal contracts that firms have negotiated for their clients. We use the latest in data management, machine learning and language analytics to help lawyers and legal professionals write better, safer contracts.
Our founding team is composed of former Palantir and Google engineers and an experienced lawyer from a top global law firm. Our highly talented team is designed to focus on building and delivering the best product in the industry, with the engineering, product and customer expertise to fulfill this promise. We are a fully remote company, though offer the option to cowork in our major cities in North America and Europe. Our global culture means we hire only the best from around the world and value people who are respectful of their colleagues, who support each other to achieve our shared goals and who pride themselves on delivering high-quality work.
While an early stage company, we are backed by Y-Combinator, Index Ventures, and leading VCfunds and are generating revenue from some of the biggest names in the industry, members of the Vault 10, Magic Circle, Am Law 100 and other rankings of law firms. Our company is growing extremely fast, with customers across multiple countries and more to come.
You will help our team grow with this rising demand and have a real impact on the most important law firms in the world.
About the Role
As a Senior Customer Success Manager on our team, you will play a critical role in ensuring our customers achieve their desired outcomes and realize the full value of our platform. You are directly responsible for the success of these customers, through onboarding, driving adoption, and reducing churn. You will act as the voice of your users in sharing their feedback across the organization, and defining and proposing new product features to enhance DraftWise’s impact on our customers..
