Solutions Engineer

As part of our expansion, we're hiring a Solutions Engineer to oversee the post-sales phase with the Ops and Tech team including product implementation, day-to-day operations, and potential account expansion.

We're a team of 30, growing to 40+ soon. We're all about customer experience, product, and strong expertise. Becoming the financial backend for major SaaS platforms is about trust and proving our product's value in mission-critical environments.

What you’ll do

You will work mostly on post-sales operations.

• Work closely with our Post-Operations team throughout the customer journey
• Develop a deep understanding of our customer use cases, flows of funds, and business objectives to add value effectively.
• Ensure an excellent customer experience and apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders.
• Differentiate between "must-have" and "nice-to-have" requirements and feedback from the customer during the deployment.
• Own the technical implementation process: identify and document project milestones, manage dependencies, and ensure timely delivery
• Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, and internal backlogs, escalating issues to internal or customer executives as necessary.
• Maintain clear and consistent communication with internal and external stakeholders
• Use these "live" cases to create a repeatable playbook, incorporating learnings, frameworks, and best practices to support our growth.

Who you are

• Over 5 years of experience in software engineering within the payments or fintech space
• A passion for precision in scoping implementations or migrations, and excelling in negotiations with strategic thinking, patience, and emotional intelligence. You'll handle complex, cross-functional projects daily.
• Good communication : be reassuring, be able to take the lead
• Ownership mentality and initiative : if you see something that needs to be done, take action!

Learn more about our product

Formance technical documentation: https://docs.formance.com/

Formance Github repo: https://github.com/formancehq

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.