About the role
Who We Are
Coast makes technical products visual. Instead of sending prospects documentation, decks, or one-off demos, customer-facing teams use Coast to show exactly how their product works in context. Any UI, any workflow, any integration. Sales, marketing, and solutions teams use Coast to collapse sales cycles, build pipeline, and deliver bespoke solution journeys across complex, multi-stakeholder deals.
The Opportunity
This is not a traditional account management role. Coast sits close to the product, solutions, and revenue motions of our customers, so success requires a highly consultative and commercially driven approach. You'll work across executives, pre-sales leaders, solution engineers, product marketers, and technical teams to help customers operationalize the platform in a way that drives measurable business impact.
We're looking for someone who can build deep trust with senior stakeholders, lead sharp commercial conversations, identify whitespace, and translate customer usage and organizational complexity into account strategy and revenue growth.
This is a full-time, NYC-based role. You'll split time between the office and being on-site with customers.
What You'll Do
- Own the lifecycle success and growth of a portfolio of strategic enterprise customers
- Map stakeholders, goals, and usage patterns to build and execute account plans
- Lead customer strategy conversations with stakeholders across sales, solutions, and product teams
- Run business reviews that tie platform usage to concrete business outcomes
- Identify and qualify expansion opportunities across teams, products, and use cases
- Partner with internal teams to ensure strong adoption and customer success
