Support Agent - X Payments

requirements, and platform updates to provide accurate and compliant information. Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets. Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols. Contribute insights to shape a scalable, customer-focused support model that maximizes satisfaction and operational efficiency. BASIC

QUALIFICATIONS: 2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment. Proven experience managing customer interactions via phone, chat, and email in a support or contact center setting. Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism. Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence. Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases. Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations. PREFERRED SKILLS AND EXPERIENCE: Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms. A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement. A passion for problem-solving and enhancing customer experiences through creative solutions. High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment. A sense of humor and adaptability to thrive in a rapidly evolving fintech landscape. xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice . Create a Job Alert Interested in building your career at xAI? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website What exceptional work have you done? * In 100 words or less, tell us about a piece of work you are most proud of. Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa) to legally work for X in the U.S.? * Select... Have you worked with us before? * Select... Submit application Powered by Greenhouse

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.