Technical Support Engineer

• We regularly win 🏆 G2 badges for “Best Support”

• Customers consistently tell us our support is the best they’ve ever experienced

• “Support quality” is one of the top 3 reasons companies choose Kombo

As we scale our presence in the US market, our current setup (support team rotating to the NYC office) is reaching its limits. To maintain our standard, we’re extending our existing team into the US and Germany.

What You’ll Be Working On

In this role, you’ll act as a support engineer, not a support agent — solving most issues directly and collaborating with our engineering team on more complex ones.

Day-to-day:

• Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.

• Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.

• Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.

• Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.

• Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.

Example projects:

• Debugging why new hires aren’t syncing correctly from a customer’s ATS (via Kombo) and fixing a mapping edge case.

• Helping a customer engineer resolve an OAuth 2.0 connection flow issue.

• Spotting a commonly misunderstood API parameter and collaborating with Engineering to improve docs or design.

• Building dashboards or alerts to proactively monitor integration health.

• Implement smaller new features across the codebase based on your findings

Tech you’ll work with: APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), and various HRIS / ATS / Payroll systems + Kombo’s own troubleshooting tools.

Who We’re Looking For

You’re a technically adept problem-solver with strong communication skills and a builder’s mindset.

You might be a great fit if you:

• Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations

• Can read code (e.g., JavaScript / TypeScript) and understand data flows and logs

• Communicate clearly and can explain technical concepts to engineers and non-engineers alike

• Are empathetic and patient — you enjoy helping others solve problems

• Thrive with autonomy, take initiative, and drive your own projects

• Like structured, high-performance environments and prefer working in person (we’re an in-office culture)

Prior experience in a technical support role is a plus but not required.

What It’s Like to Work at Kombo

Our culture balances high ambition with a fun, supportive environment.

A few things that define us:

• 🚀 Our growth puts us in the top 5 % of VC-backed companies and we plan to keep that pace

• 🧠 We keep teams small and high-performing (similar to Netflix or Ashby)

• ✍️ We use long-form docs to make key decisions — clarity > meetings

• 🎉 We celebrate weekly — big launches, closings, or birthdays

• 😂 Our Engineering Meme culture is legendary internally

Closing

If joining an “SF-style company in NYC” sounds appealing, you should apply — even if you don’t tick every box 🙂

We’re excited to meet you!

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.